Shipping Policy

This Shipping Policy outlines the terms and details related to order processing, shipping, delivery, and associated services for all orders placed through this website. All transactions and pricing referenced within this policy are listed in United States Dollars (USD), in alignment with our website’s standard currency guideline. For additional questions or support regarding shipping matters, please visit the dedicated Contact Us page to reach our customer support team.

Complimentary Global Shipping

We are pleased to offer completely free global shipping for all products available on our website, with no exceptions and no minimum order value required. Unlike many standard retail platforms, we do not impose hidden shipping fees, handling charges, or surcharges on any order, regardless of the order size, product type, or delivery destination. This complimentary shipping benefit applies to every eligible order placed by customers worldwide, ensuring accessible and affordable delivery for all shoppers.

Order Processing Timeline

All orders are processed and prepared for shipment within1 to 3 business days following the completion of order placement and payment confirmation. Business days are defined as standard working days, excluding weekends and regional public holidays. Orders placed outside of business days will be processed on the next available business day. Our team prioritizes efficient, accurate order fulfillment to minimize delays and ensure your items are dispatched as quickly as possible.
Once an order has been shipped, customers will receive relevant shipment confirmation, including details related to order tracking where available for the destination location. Please note that processing times are separate from delivery times, and additional delays may occur during peak order periods due to high volume, though we make every effort to maintain our standard processing timeline.

Estimated Delivery Timeline

Following successful shipment from our fulfillment facility, the estimated delivery time for all orders is 6 to 12 business days. This timeline is an estimate based on standard global delivery services, and applies to most international destinations. Exact delivery times may vary slightly based on the final delivery location, local customs processing procedures, and unforeseen carrier delays that are outside of our control.
We work exclusively with reliable global shipping carriers to ensure secure and timely delivery of all skincare products. While we strive to meet the estimated delivery window for every order, we cannot guarantee exact delivery dates due to external factors related to international shipping and local logistics.

Shipping Restrictions & Special Notes

We ship to nearly all international locations, with a small number of remote or restricted regions excluded due to shipping carrier limitations. If an order is placed to an ineligible location, our support team will contact the customer promptly to arrange a full refund or alternative delivery solution. All international orders are subject to standard customs duties, taxes, or import fees imposed by the destination country, which are the sole responsibility of the customer and not included in the product price or complimentary shipping coverage.

Lost or Delayed Shipments

In the rare event that an order is significantly delayed or presumed lost in transit, customers are encouraged to reach out through the Contact Us page with their order details. Our support team will initiate a trace with the shipping carrier and assist with resolving the issue, which may include resending the order or processing a full refund, depending on the outcome of the carrier investigation.
We continuously review and update our shipping processes to improve delivery speed and reliability, with a core focus on providing a seamless, stress-free shopping experience for every customer worldwide.